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Installation and Uninstallation of Apps

For users looking to install or uninstall apps within Confluence Cloud, Atlassian handles all aspects of this process. This includes verifying compatibility, managing downloads, and ensuring the app integrates smoothly with your Confluence environment. If you encounter any issues during installation or uninstallation, these problems are typically due to the way Atlassian manages their Marketplace.

Billing and Payments

Billing for apps in Confluence Cloud is also managed exclusively by Atlassian. They handle all payment processing, subscription management, and billing inquiries. This centralized approach helps maintain consistency and security for all financial transactions related to app purchases and subscriptions.

How to Resolve Issues

Given Atlassian’s control over these processes, any problems you encounter with installing, uninstalling, or billing for our apps must be directed to Atlassian support. They have the necessary tools and access to resolve these issues effectively. If you experience any difficulties, you can contact Atlassian support directly through the following link: Atlassian Support.

Summary

In summary, while our team is here to support you with any questions or functionality issues related to our apps, installation, uninstallation, and billing concerns must be addressed by Atlassian. Their dedicated support team is equipped to handle these specific issues, ensuring you have the best possible experience with Confluence Cloud and its Marketplace.

For further assistance, feel free to reach out to Atlassian support. If you have any other questions about our apps, please don’t hesitate to contact us directly.