For some customers, instead of a Karma page the following error will be shown:
Confluence shows this error when it cannot reach our servers. This usually happens because your network is blocking access to our domain, but it might also be a Confluence outage.
Here are possible resolutions:
Company VPN or firewall is blocking our domain
This is the most likely scenario, especially if multiple or even all devices of your company are showing this error.
Please ensure that you company VPN or firewall is not blocking our domain: cloudanvil.net.
This information can usually be clarified with your IT department
To quickly test if the Karma domain is blocked, you can visit the following URLs in your browser:
US based customers: https://aura-designer-us.cloudanvil.net/health.html
EU based customers: https://aura-designer.cloudanvil.net/health.html
Your internet provider is blocking our domain
In rare scenarios, your internet provider might be blocking our domain: cloudanvil.net.
You can test this by connecting your device to a different network or using your mobile data
If Karma is correctly displayed within other networks, your internet provider might be blocking our domain
Please contact your internet provider and ask them to unblock our domain
Confluence has an outage
Please check Confluence’s Status Page for ongoing incidents: https://confluence.status.atlassian.com/