| summary | Troubleshooting Aura macros don't display images The image is uploaded in a restricted space The problem: Our macros respect Confluence's permission system. The attachment might have been uploaded to another page with different restrictions. Users accessing the current page might have access to this page, but the if the referenced attachment is on a page where they don't have access to, the attachment will not be displayed.How to solve:Preferably, upload attachments on the same page where you are going to use them. This ensures that the page and attachment restrictions align. Do not cross-reference attachments from content that has restrictions in macros of on public pages. This will always lead to some users not being able to see the attachment. Have a question or comment?Talk to us! Whether you need help or have feedback, you can set up a personal meeting.Our live demos are carried out via Google Meet (no registration required). Live DemoBook a demo with a Karma expert to learn how Karma can help you create engaging Confluence pages. Book Live Demo Live SupportNeed help with Karma? Simply book a live support session and we will personally help you. Book Live Support Service DeskNeed technical support? Our Service Desk is the perfect place to go to. Simply create a ticket and get your answer. View Service Desk Leave a ReviewAre you satisfied with Karma or our support? Let us know by leaving a four star review in the Marketplace. Leave a Review | page | {"name":"page","children":[{Third party cookies are disabled For content with restrictions, even if the user has the correct permissions to view the attachment, third-party cookies are required to correctly display the attachment. We are aware of this limitation and are working closely with Atlassian to provide a solution that does not require third-party cookies in the future.How to solve:Enable third-party cookies in your browser. Here's a comprehensive guide on how to do this for various browsers: Enable third-party cookies The page was copied from another space When a page is copied from another space, the attachments are also copied to the new destination. However, Karma still holds the references to the images from the original page. When the images are resolved at the time of viewing the page, the permissions and restrictions from the original page apply rather than the new ones.How to solve:Link the images that are broken to the attachments of the newly created page instead of the original page. Still experiencing issues? If none of the provided solutions worked for you, please don't hesitate to reach out to our support. View Service Desk Have a question or comment?Talk to us! Whether you need help or have feedback, you can set up a personal meeting.Our live demos are carried out via Google Meet (no registration required). Live DemoBook a demo with a Karma expert to learn how Karma can help you create engaging Confluence pages. Book Live Demo Live SupportNeed help with Karma? Simply book a live support session and we will personally help you. Book Live Support Service DeskNeed technical support? Our Service Desk is the perfect place to go to. Simply create a ticket and get your answer. View Service Desk Leave a ReviewAre you satisfied with Karma or our support? Let us know by leaving a four star review in the Marketplace. Leave a Review |
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