This is a copy of: https://confluence.atlassian.com/jirakb/can-t-uninstall-apps-after-cancellation-1369277736.html
| Warning |
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If you’re still facing issues uninstalling the app after following this guide, please reach out to Atlassian support. Installation and billing management is implemented by Atlassian. As a vendor, we cannot help you uninstall the app. |
Summary
If the uninstall button is grayed out, this means that your cloud instance is using Atlassian’s new cloud billing engine where the stop trial button is not available instead, there is a Manage subscription button where you can only cancel the app and you have to wait for the cancellation period.
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