{"xsrfToken":"0806144b9835b626256956825fd9a0538f61b697_lout","branding":{"id":"9","key":"mantra","name":"Mantra","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4d0b7d","headerLinkHoverBGColor":"#4d0b7d","headerBadgeColor":"#4d0b7d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"‎ ","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"‎ ","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b97508dd-11e0-492c-9855-481f9ecf49bc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdlMTdlYi1mMTMwLTRmOWUtYmY1My1lN2E1YTRiNmI1MmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5NzUwOGRkLTExZTAtNDkyYy05ODU1LTQ4MWY5ZWNmNDliYyI6WyJyZWFkIl19LCJleHAiOjE3NDcwNTcyNDMsIm5iZiI6MTc0NzA1NjY0M30.RH33V89CPRTW0tByTG9gqQVNsJUHxSilkE7BH7dJS9M&client=0b7e17eb-f130-4f9e-bf53-e7a5a4b6b52c&height=300&mode=fit","bannerMediaApiFileId":"b97508dd-11e0-492c-9855-481f9ecf49bc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"mantra","projectId":10013,"serviceDeskId":9,"name":"Mantra","description":"<p>Welcome! You can raise a request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"63","name":"Extend my trial","descriptionHtml":"<p>⚠️ Please note, as vendors, we cannot extend trials for cloud apps; only Atlassian has the authority to do so. ⚠️</p>\n<p>Here’s what you can do:</p>\n<p>\uD83C\uDD70️ If you have an Atlassian partner managing your licenses:</p>\n<p>1. Inform your Atlassian partner that you wish to extend your trial.<br> 2. They must apply on your behalf via the Atlassian Support Portal: <a href=\"https://support.atlassian.com/contact/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.atlassian.com/contact/</a><br> 3. It is important that they include our email addresses, jan AT appanvil.net and philip AT appanvil.net, in the application to share the ticket with us for approval.</p>\n<p>\uD83C\uDD71️ If you do not have an Atlassian partner:</p>\n<p>1. Directly request a trial extension through the Atlassian Support Portal: <a href=\"https://support.atlassian.com/contact/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.atlassian.com/contact/</a><br> 2. Share the ticket with us by adding jan AT appanvil.net and philip AT appanvil.net so we can provide the necessary approval.</p>","callToAction":"Extend my trial","introHtml":"<p>A little more time can make a big difference. Extend your trial to fully assess the value we provide.</p>","icon":10488,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[13],"key":""},{"id":"55","name":"General questions","descriptionHtml":"","callToAction":"General questions","introHtml":"<p>Choose this for any queries or to learn more about our services. We're here to assist!</p>","icon":10466,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[13],"key":""},{"id":"59","name":"Installation Error","descriptionHtml":"<p>Hello! Everything's set up for you. Simply press the \"create\" button, and we'll handle the rest. Thank you!</p>","callToAction":"Installation Error","introHtml":"<p>Do not use: Built for automated error management.</p>","icon":10469,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"56","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Encountered an issue? Notify us so we can squash it pronto!</p>","icon":10476,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[13],"key":""},{"id":"57","name":"Review","descriptionHtml":"","callToAction":"Review","introHtml":"<p>Your feedback is invaluable. Share your experience here</p>","icon":10509,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[13],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Mantra"}],"orderMapping":{"13":[55,56,63,57,59]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aa5a2164-939a-35ea-8c90-f9dda3057ed6","appLinkName":"","appLinkUrl":"","spaceKey":"Mantra","spaceName":"Mantra","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MANTRA","serviceDeskId":9,"kbLinkDomainURLs":["https://appanvil.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MANTRA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdlMTdlYi1mMTMwLTRmOWUtYmY1My1lN2E1YTRiNmI1MmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwNTc4NDMsIm5iZiI6MTc0NzA1NjY0M30.-sCqj28SuOU1RR2mSkCVCpwWj9TKEAcCjXFKDVpUQeA","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"0b7e17eb-f130-4f9e-bf53-e7a5a4b6b52c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":56,"projectId":10013,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Encountered an issue? Notify us so we can squash it pronto!</p>","instructions":"","icon":10476,"iconUrl":"https://appanvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10039","fieldConfigId":"10142","label":"Browser & Version","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/56","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/56","calendarParams":{"firstDay":0,"date":"2025-05-12T15:30:43+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aa5a2164-939a-35ea-8c90-f9dda3057ed6","appLinkName":"","appLinkUrl":"","spaceKey":"Mantra","spaceName":"Mantra","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MANTRA","serviceDeskId":9,"kbLinkDomainURLs":["https://appanvil.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdlMTdlYi1mMTMwLTRmOWUtYmY1My1lN2E1YTRiNmI1MmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwNTc4NDMsIm5iZiI6MTc0NzA1NjY0M30.-sCqj28SuOU1RR2mSkCVCpwWj9TKEAcCjXFKDVpUQeA","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"0b7e17eb-f130-4f9e-bf53-e7a5a4b6b52c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/9?xdm_e=https%3A%2F%2Fappanvil.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4NTg5YTRmMjU0NTJlZjQyOTQyNmJkZjdhMmYxY2RiZGU4ODNjMDY3NmRiMThmMWZjM2IxNzQyZDIzN2NiZjhkIiwiaXNzIjoiZTc3NGQ3MDQtOTFmYi0zZGNiLWE3NTUtNDVkMTMwYjU0NmFiIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzA1NzU0MywiaWF0IjoxNzQ3MDU2NjQzfQ.RfBfnrrcDoXdxVpja3NDNWZuiQK0jg2YPFacPc1Htvk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImU3NzRkNzA0LTkxZmItM2RjYi1hNzU1LTQ1ZDEzMGI1NDZhYiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9hcHBhbnZpbC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9hcHBhbnZpbC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJNQU5UUkEiLCJpZCI6IjEwMDEzIn19fSwiZXhwIjoxNzQ3MDU3NTQzLCJpYXQiOjE3NDcwNTY2NDN9.xMP-mm36u1uA76uY4l9MgRdqr1VrlRp_Kb4x2zSNfaY\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://appanvil.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://appanvil.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"MANTRA\\\",\\\"id\\\":\\\"10013\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"MANTRA\\\",\\\"project.id\\\":\\\"10013\\\",\\\"servicedesk.serviceDeskId\\\":\\\"9\\\",\\\"servicedesk.requestTypeId\\\":\\\"56\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://appanvil.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=appanvil","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0806144b9835b626256956825fd9a0538f61b697_lout","baseUrl":"https://appanvil.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://appanvil.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0b7e17eb-f130-4f9e-bf53-e7a5a4b6b52c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e4bbe61546434784bd1c8443ced27aa1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}